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After completing this course, you should be able to:
Describe the Cisco Collaboration solutions architecture.
Compare the IP Phone signaling protocols of SIP, H323, MGCP and SCCP.
Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication.
Implement Cisco Unified Communications Manager provisioning features.
Describe the different codecs and how they are used to transform analogue voice into digital streams.
Describe a dial plan, and explain call routing in Cisco Unified Communications Manager.
Implement PSTN access using MGCP gateways.
Implement a Cisco gateway for PSTN access.
Configure calling privileges in Cisco Unified Communications Manager.
Implement toll fraud prevention.
Implement globalized call routing within a Cisco Unified Communications Manager cluster.
Implement and troubleshoot media resources in Cisco Unified Communications Manager.
Describe Cisco Instant Messaging and Presence, the call flows and the protocols.
Describe and configure endpoints and commonly required features.
Configure and troubleshoot Cisco Unity Connection integration.
Configure and troubleshoot Cisco Unity Connection call handlers.
Describe how MRA is used to allow endpoints to work from outside the company.
Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic.
Define QoS and its models.
Implement and Configure classification and marking options on Cisco Catalyst switches.